Our Services

New service connections & changes

  1. Homepage
  2. Our Services

Get connected to safe, reliable electricity

When your electricity needs a change or you need a new service connection set up, you can count on us to make sure you have the power you need, when and where you need it.

Contact us to:

  • Connect your newly built home to the electricity grid
  • Run temporary service for construction
  • Relocate your power line or meter
  • Upgrade or downgrade your power services
  • Power your yard or security lights
  • Remove electrical facilities you no longer need
  • Connect a generator or micro generator to the grid

 

To reconnect or disconnect an existing service, please call our Customer Accounting department at 633-7000.

Here's a Step-by-Step guide on what to expect when installing a new electrical service to your home and business. 

If you need specifications for metering configurations for most services under 5,000 Volts, download our Customer Metering Service Manual. 

 

Download Manual

Electricity Heat in Diesel Communities

We’re committed to ensure safe, reliable, and affordable energy to our customers in our diesel generation communities. But did you know that using electric space heating can drive up costs on rate payers and may require significant maintenance on the community generators? We know finding energy efficient alternative heat sources (such as heat tape or heating pumps) is important, which is why we will make certain allowances. As per our Terms & Conditions (4.5), these electrical heat sources MUST be approved by ATCO Electric Yukon before construction and installation.

Click here to learn more about the Heat Pump Guidelines. 

If you’re interested in installing any of these alternative electrical heating options, please visit our office or call us to start your application. 

 

Call us

We can help you in 7 easy steps

  • Start an application

    Fill out one the appropriate form below to start the process. Once submitted, we will prepare an estimate of the project that will include a preliminary design sketch and brushing requirements.

    Residential Loads:

    For homeowners and electricians looking add new load to or otherwise change an existing service.

    Residential Online Form

    Commercial / Multi-Residential Loads:

    For electricians and electrical engineers designing new commercial building or residential units with three or more meters.

    Commercial / Multi-Residential Online Form

     

    Call us at 867-633-7000 for all other inquiries or questions. 

  • We'll visit your site

    If you approve the estimate, you will be asked to pay a survey deposit. This allows our team to continue to work on your design and construction plan. You will also be asked to either meet with an ATCO Electric Yukon representative at the location of the new service or to allow one of our representatives to visit the site to finalize the route of the new power line and stake and flag the area for any brushing that is required.

  • We design your connection

    We will design the electrical service and prepare a final estimate for the cost of the new service. If you approve the final estimate, you will be asked to pay the customer portion of the new service before ATCO Electric Yukon will order materials and seek external approvals and permits. ATCO Electric Yukon will invest in the rest. We will set-up your site’s premise ID and billing account once payment is received.

  • We obtain necessary approvals

    We will apply for permits needed prior to construction. Common approval timelines are:

    • Power outages 2 weeks
    • Highway Permit 2 - 4 weeks
    • YESAB - 8 - 10 weeks
    • Land Use - 4 weeks after YESAB approval
    • Pipelines - 4 - 8 weeks
    • Water Crossing 4 - 8 weeks

     

    This would be a good time for you to speak to your electrician about obtaining an electrical permit for work done on the customer side of the meter. We will need an Electrical Connect Authorization from the Yukon government before connecting power to your new service.

  • We start building

    We will schedule and build your new service once: all materials arrive, all external approvals are received, and brushing on customer property at the project site is completed by the customer.

  • Your electricity gets delivered

    Once the Electrical Connect Authorization described in Step 4 is obtained, ATCO Electric Yukon will install an electricity meter at your site, energize it and begin delivering power to you.

  • We're here to support you if anything goes wrong

    We will read the meter at your site each month and you will be billed for the amount of energy used. Our team of Customer Service Advisors is available Monday to Friday, 8 a.m. to 5 p.m. to answer questions, share electricity-conservation tips and help you with your future electrical needs. 

    Power out?

    Call us at 633-7000. Our crews are on-call 24/7 to respond to power outages and electrical emergencies.

For more information on installing electrical service to your home or business, please contact us at 867-633-7000 or 1-800-661-0513. 

 

Important Project Update

Due to the unprecedented demand for materials and construction crews, projects are taking longer than usual. We apologize for any inconvenience caused and assure you that we are working to mitigate these delays.

Please be aware that small projects typically require 6-10 months to complete, while larger or more complex projects may take 12-18 months after we receive payment for the construction contribution. 

We value your communication with us. While we are currently experiencing high volumes of inquiries, please expect a response to your email or phone call within 3-5 days. 

Thank you for your understanding and continued support as we navigate these challenges. We remain dedicated to providing you with the power you need, when and where you need it.